Rockstar Wireless Return and Refund Policy
Last Updated: June 2026
Rockstar Wireless offers prepaid wireless service, SIM/eSIM activation, and optional add-on services. By purchasing service from Rockstar Wireless, customers agree to the terms below.
Wireless Service Payments
Rockstar Wireless service plans are prepaid. Once wireless service has been activated or used, payments are generally non-refundable.
Customers may cancel service to stop future billing, but cancellation does not automatically create a refund for any unused portion of a prepaid service period.
SIM and eSIM Activations
eSIM purchases and activated SIM cards are non-refundable once activation has been completed, attempted, or delivered.
Physical SIM cards may be eligible for review only if they are unused, unopened, and returned within 14 days of delivery. Shipping fees are non-refundable unless the return is due to an error by Rockstar Wireless.
Device Compatibility
Customers are responsible for confirming that their device is unlocked, compatible, and eligible for activation before purchasing service. Rockstar Wireless is not responsible for refunds due to locked devices, incompatible devices, incorrect customer information, or failed port requests caused by inaccurate information from the customer or prior carrier.
Premium Phone Insurance Add-On
Premium phone insurance or device protection add-ons may be subject to separate terms, conditions, approval, deductibles, claim limits, and cancellation rules provided by the insurance or protection partner.
Refund Review
Refund requests are reviewed on a case-by-case basis. Approval is not guaranteed. If approved, refunds will be returned to the original payment method when possible.
Refund processing times may vary depending on the payment provider or financial institution.
Chargebacks and Account Status
Customers are encouraged to contact Rockstar Wireless support before filing a chargeback so we can help resolve the issue. Accounts with disputed payments, chargebacks, or unpaid balances may be suspended or terminated.
Return and Refund Support
For return, refund, cancellation, or billing questions, please contact:
Customer Support: support@myrockstarwireless.com
Website: https://myrockstarwireless.com